view cart
free local pickup edmonton canada cloth diapers
free shipping
Green Sprouts Plant Fiber Dinnerware
Green Sprouts Plant Fiber Dinnerware
$23.50
Teethifier
Teethifier
$8.95
Go Green Lunchbox
Go Green Lunchbox
$42.50

cloth diapers Canada


Home > Terms and Conditions

Terms and Conditions
All prices are listed in Canadian dollars.
 
Privacy Policy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. We use PayPal to process all of our orders. As such, we do not store any credit card or bank account information.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Little Monkey Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Little Monkey Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

^ Top

 
Taxes
All orders shipped to Canadian destinations are taxed according to provincial and federal taxation guidelines. These orders will be charged 5% GST or 13% HST for residents of Nova Scotia, New Brunswick and Newfoundland. Cloth diapers and diaper covers are PST exempt.
^ Top

 
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Little Monkey Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
^ Top

 
Out-of-Stock Products
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
^ Top

 
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
^ Top

 
Shipping Policy

Canadian Shipping

We ship all of our orders via Canada Post. Expedited service via UPS is available, upon request for an additional charge. Please note that some items will ship letter mail (no insurance) if you choose the free shipping option - swim diapers, baltic amber jewellery.

For orders within Canada we offer shipping based on location:

Destination
Shipping Fee

BC, AB

$6.95

SK, MB

$7.95

ON, QC

$8.95

All other provinces

$10.95

Orders within Canada are insured by Canada Post up to $100 and will include a tracking number. Additional insurance for orders above $100 is available at checkout. Insurance is $1.30 per $100 coverage (subject to change as per Canada Post).

Orders placed on a business day will be shipped within 3 business days, unless otherwise specified. If we are not able to ship your order within 3 days, we will contact you immediately. Orders placed on a Saturday, Sunday or holiday will ship the next business day. You can expect to receive your package within 2 to 10 business days (dependent on Canada Post) from the day we ship your order.

Are you in a rush to give a gift or unsure of what to give? Check out our Gift Certificates

* Sometimes Canada Post imposes extra charges on shipping; such as items weighing over 5kg and shipments to remote areas. If your order falls into this category, we will inform you prior to shipping.

Remote locations in Canada are determined by Canada Post. Click on this link: Canada Post to see if it applies to your order. If you are located in a remote area, actual shipping will be charged and you will receive an additional invoice for the difference.

If a shipment is lost or returned to us and the address provided by the customer is incorrect, we accept no responsibility. Responsibility for cost of replacement and shipping above the insured amount is to be paid by the customer. Reshipping the package to the corrected address is to be paid by the customer and full shipping charges will apply.

US Shipping

We do not ship to U.S. addresses

International Shipping

Please contact us prior to placing your order for international shipping assistance.

Packaging

Whenever possible, we try to use either recycled or recyclable materials for packaging. At times, we may re-use old boxes that we have on hand to ship your order. If you would like us to use a new box, please let us know when you place your order.

Local Pick-up

We offer hassle-free local pick-up from our store in Sherwood Park, Alberta. Once we receive your order, we will get in touch with you in order to arrange for a mutually convenient day and time to pick up your items.

^ Top

 
Returns & Cancellations

If you are not satisfied with your order for any reason, you may return it to us as follows:

  • You must contact us prior to returning your item.
  • You will be responsible for all shipping charges when returning your item.
  • You may return any item within 30 days of purchase for a refund or store credit (less shipping).
  • All returns must be in resalable condition: unused, unwashed, original condition with all tags and packaging intact. We cannot accept items that have pet hair or odour, smoke, dirt, stains, lipstick, perfume, etc.
  • When purchasing more than one diaper of the same type, we recommend that you wash and try one diaper first before washing them all.
  • We reserve the right to accept or refuse returns after 30 days. Any returns accepted after 30 days will be issued in the form of a store credit and will be charged a 20% restocking fee.
  • Returns are processed within 3 business days of receipt. You will receive an e-mail once your return has been processed.
  • Returns or refunds will not be accepted on special order items.

Please note that returned items purchased with a free shipping offer will have the actual shipping costs deducted from the refund. Actual shipping costs will be deducted from the refund.

^ Top

 
Sales & Promotions
Any sales or promotions such as free shipping or discount codes do not include items from the following categories:

Sales
Special Orders
Flip by Cotton Babies
Sustainablebabyish

Discount codes are not stackable. Quantity prices and sale items are not eligible for further discount. Free shipping cannot be combined with sale items. To qualify for free shipping, the regular price items must equal $149 or greater.
^ Top

 
NEED HELP?  HAVE QUESTIONS?
Blog
Gift Certificates

Terms and Conditions

Product Index
Category Index
 
Copyright © 2013 Little Monkey Store. All Rights Reserved. boutique web design
pinterest twitter facebook