When we started using cloth diapers, we had lots of questions. We have answered all of those questions plus additional customer questions in this section. If there is something you are wondering about that you don't see here, please e-mail!
I would like to select pick up for my order. How does that work?
Once we receive your order and it is ready to be picked up, we will contact you via email or telephone to let you know you can pick up at ANB in Sherwood Park at 4 Blackfoot Road.
Pick up is generally within 2 business days, but may vary based on days off and vacation time. Time will not exceed 5 business days unless otherwise indicated at checkout.
Keep in mind that we offer low priced shipping starting at $9.95.
How many cloth diapers should I get?
We recommend purchasing between 18-30 cloth diapers, closer to 30 for newborns and closer to 18 for older babies and toddlers. Infants go through a lot of diapers per day - at least 10 and closer to 15 or sometimes more. We recommend getting enough to last 2-3 days. Many people don't mind doing laundry every day, but if you are able to have enough to last 2-3 days, your cloth diapers will last a lot longer. And as we all know, one of the greatest benefits of using cloth diapers is that they can last through multiple children. You'll have to replenish your stash much less if you have more cloth diapers to begin with. If you are using prefolds and diaper covers, I would recommend getting at least 6 diaper covers, but 8-10 sure do make life a whole lot easier. You can re-use the cloth diaper covers before you have to wash them as long as your baby has not soiled them. Just let them air dry between changings.
Don't cloth diapers leak?
Many of you may be surprised, but NO, they don't leak! The cloth diapers that we carry have gussets around your baby's legs so they contain messes very well. You do generally have to change them more often than most people change disposables since some leave their children in disposables for 4+ hours. You are looking at changing cloth diapers every 1.5-2 hours as a general rule of thumb. I know a lot of people groan at having to change cloth diapers more often than disposables, but the point of a diaper is to hold wetness and poop. Even if the diaper only has pee in it, you still don't want to leave your baby sitting in that for very long, whether your baby is in a disposable or cloth diaper. If you would like some extra absorbency for heavy wetters, try adding a diaper doubler - truly amazing inventions!
What do you do with the poop in cloth diapers?
With newborns, their stool is not as solid as older kids, so just rinse it out in the toilet or simply put it in the wash if the baby is breastfed. I know this sounds a little odd, but breastfed baby's stool is completely water-soluble and comes right out in the wash. For babies or toddlers that are eating some solid foods, just drop the stool in the toilet! Very easy! A little unsure about this step? Try the flushable liners or a diaper sprayer!
What about stains? How do you get the cloth diapers clean?
The diapers do come very clean in the wash. You want to be washing your cloth diapers every other day or every 3 days at the most. If you do get a stain, simply expose the diaper to sunlight (a natural bleaching agent). Do not use bleach or other harsh chemicals as things chemicals are bad for your baby and also decrease the life span of the cloth diapers.
What do I keep cloth diapers in until I wash them?
You simply keep your cloth diapers in either a large wet bag or a dry pail. My first preference is a large wet bag. One of my favorites that I recommend most often is a PlanetWise Wet Bag. I find that hanging wet bags keep odors lessened as the bag is somewhat breathable, so the urine is not breaking down to ammonia as quickly and stinking! I was pleasantly surprised with the fact that I could not smell the wet bag when it was hanging in our bathroom. Of course, when you open the bag, there is going to be an order. It is filled with wet and soiled diapers, after all. To reduce this odor substantially, you may want to check out Sheepish Grins Diaper Pail Powder . This powder is wonderful at reducing odors!
Why should I buy these cloth diapers since these are more expensive than the ones I find in department stores? or the ones that are made in China and are substantially less money?
Good Question! The diapers you will find in department stores are less expensive but much lower quality. Unfortunately, you will find that they will LEAK! Not only that, they will not last nearly as long as these will! We only carry very high quality cloth diapering products and you will find that ours DO NOT leak! They are much more absorbent and the sized diapers will likely last through multiple children if cared for. This is much more economical in the long run than buying lower quality cloth diapers just to find out you have to change them twice as often and they don't last nearly as long.
The diapers made in China are made in unethical factory conditions in sweat shops, meet no safety standards whatsoever, and are cheaply made. One of the most common issues we see from customers who are struggling with their diapers, is that they are made in China diapers and just do not hold up well. Sadly, warranty is not easily accessible and people are "stuck" with diapers that do not work.
We sell Made in North American diapers which allows great communication with manufacturers if we do need to assist you with warranty. The quality of materials are superior, and the work conditions of those people making your diapers is regulated by labour and safety standards that are acceptable.
What can I put in the wash to get rid of any urine odor?
If an ammonia odour remains on your diapers, the most likely culprit is detergent buildup on the diapers. Try adding an extra rinse or stripping them. If there are any suds left in the washing machine after you are done washing the diapers, you need to do an extra rinse. Stripping refers to the removal of residue on diapers. If you have a good laundry routine, stripping should not be necessary; however if you require "stripping" your diapers you will wash them once with detergent to ensure they are clean and then follow with hot water washes until there are no suds visible during the agitation cycle. Rinse well, making sure that the water runs clear. RLR Laundry Treatment also works wonders on getting rid of any odour residue.
I've just bought these diapers and started using them and I'm having some problems with leaks. What do I do?
The trick with new cloth diapers is to wash the heck out of them! Washing and drying them 7 or 8 times for natural fibers results in full absorbency for both the diapers as well as the inserts. However be sure not to wash your cotton/fleece diapers with your hemp diapers, inserts or doublers. Hemp has natural oil that will result in your other diapers repelling instead of absorbing. Stick the cloth diapers in the wash with your other loads of laundry such as towels when you get them and then begin using them. You'll be surprised at the difference! Do the same with your hemp products (just not in the same load) and after washing each a few times, you can then wash them together.
If you are using prefolds and covers and your covers are wicking, try putting them in the dryer on medium heat. That will help them to re-seal any small leak pin pricks from the sewing of these covers.
I currently use a diaper service. What are the benefits of switching over to owning my own diapers?
This is a very good question since many people do use a diaper service. The distinct advantage of a diaper service is that you don't have to do the washing. However, the washing isn't difficult. If you can wash your clothes, you can wash your diapers! See our cloth diaper care section for lots of great information on that. The major downside of a diaper service is that you don't get to keep the diapers and the cost continues to add up, being more expensive than owning and washing your own diapers! If you purchase your own diapers, you can choose to sell them when you done using them, re-use them on other children or give them to friends! Plus, the sterilization process that many diaper services use often include harsh chemicals that your baby may be very sensitive to. Before beginning with a diaper service, be sure to learn what types of detergents they will be using and how they will be sterilizing the diapers. And honestly, most cloth diaper services use entry level diapering systems, often lower end style fitteds with covers.
What about using cloth diapers when Iím away from home?
Using cloth diapers away from home can be simple. Make sure to include your diapering essentials in your travel bag such as a Wet Bag, cloth wipes , a changing pad for laying under baby's bottom, and of course diapers. Some parents buy a few all-in-ones just for this purpose. Flushable liners make using cloth diapers away from home even easier. That way you donít have to pack up a messy diaper!
How does shipping items work, and what is the cost? For all information regarding shipping, please refer to the information as listed on the Shipping page.
What happens if I cancel my order?
If for any reason you choose to cancel your order, please note that all items will be subject to a 15% restocking fee. Please Contact Us if you feel there are extenuating circumstances. If an item is not in stock and you are cancelling your order for this reason, the 15% restocking fee is waived. Please know that all cancelled orders will be refunded through PayPal within 5 business days from the date that we receive your request for cancellation. Business days do not include weekends or statutory holidays.
If a product requires warranty, how do I go about this?
This varies from product to product. Please Contact Us if you are having issues with your products and we will assist you in determining if this is a warranty issue and if so in pursuing the best possible action to resolve this issue. At Little Monkey Store and ANB we work very hard to support our customers and will advocate on your behalf if the issues meets warranty criteria.